Refund policy

We want you to feel good about every EverAura ritual. If something isn't right, here's how returns work.

 

30-DAY WINDOW

You may request a return within 30 days of your delivery date.

 

CONDITION

To be eligible, items must be unused and in their original condition and packaging. For hygiene and product-integrity reasons, scent cards that have been opened or tap-activated can only be returned if they arrived damaged or faulty.

 

HOW TO START A RETURN

Email us at hello@everaura.com with your order number and the reason for your return. We'll reply with the next steps and a return address. Please don't send items back before hearing from us.

 

RETURN SHIPPING

Unless your item arrived damaged, faulty, or incorrect, return shipping is the customer's responsibility. Original shipping charges are non-refundable.

 

REFUNDS

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5-10 business days. Processing times from your bank or card issuer may vary.

 

DAMAGED, FAULTY, OR WRONG ITEMS

If your order arrives damaged, defective, or incorrect, contact us at hello@everaura.com within 14 days of delivery with your order number and a photo. We'll arrange a replacement or full refund at no cost to you.

 

EXCHANGES

The fastest way to exchange is to return your original item (following the steps above) and place a new order.

 

NON-RETURNABLE ITEMS

Gift cards, digital products, and membership or subscription items are non-returnable. Sale or final-sale items are non-returnable unless faulty.

 

CANCELLATIONS AND CHANGES

If you need to change or cancel an order, email us as soon as possible. We'll do our best, but once an order has shipped it is treated as a return.

 

QUESTIONS

We're here - reach us anytime at hello@everaura.com.